Terms and Conditions

Last updated January 2025

Returns

You may return any item within 30 days of purchase for a full refund, provided the item is in its original condition, unused, and with all original packaging. Any return costs will be covered by the customer. The original purchaser must contact us within 30 days by emailing susanandjohn@cothirustic.com or calling 07557 798382.
If for any reason there is a fault with an item, the original purchaser should contact us as soon as possible within 30 days using the above contact details. At our discretion, we will either refund the purchase price or (with the return cost covered by ourselves) repair the damage and return the goods to you. If the damage is unrepairable, we will offer to remake your order. 
CARE
Wood has natural characteristics such as, shrinkage, swelling, surface splitting and minor movement due to the change in temperature and humidity. This won’t affect the durability or lifespan of your furniture or shelving. Movement within the wood is completely normal & in most situations we feel this adds character to the product. These natural movements are not structural defects.
Any product which is exposed to extreme heat, for example an open fire, or radiator, etc. can cause distortion in the wood.
To maintain the quality and longevity of your Cothi Rustic furniture, we recommend the following care instructions:
  • Dust regularly with a soft, dry cloth.
  • Clean spills immediately with a damp cloth and dry thoroughly.
  • Avoid placing furniture in direct sunlight or near heat sources, as this may cause fading or cracking.
  • Use coasters under drinks and placemats under dishes to prevent marks and stains.
  • Avoid using harsh chemicals or abrasive cleaners, as these may damage the wood and finish.

Privacy Policy

This Privacy Policy sets out how Cothi Rustic ('we', 'us', or 'our') gathers, uses, and protects any personal information that you provide when using our site at http://cothirustic.com (the 'site') or engaging with us in other related ways, such as sales, marketing, or events (collectively, the 'Services').

We take both privacy and personal data security seriously, so please take a moment to read through this Privacy Notice to ensure that you're comfortable. We may update this notice from time to time, so please check this page periodically to ensure that you are comfortable with any changes. In dealing with your personal data, we will comply with relevant legislation in force in England and Wales.

Contact Forms.

Information collected via contact forms is used only by us to communicate with you regarding your enquiries. We do not share this information with third parties.

Analytics.

We use Google Analytics to track anonymous usage data. 
Information is collected through the use of cookies and is used only to analyse site performance, giving us information on page views and site traffic. Google Analytics anonymises IP addresses to ensure that no personally identifiable information is collected.

Cookies.

Cookies are small data files placed on your device when you visit the site. 
Cookies on our Site are used for:
  • Tracking site performance and visitor analytics.
  • Managing cookie consent/denial.
  • Supporting shop functionality (if applicable).
  • Social media integration when embedding external content.

Managing Cookies.

You can opt out of cookies using the consent banner displayed when you visit our Site. You can also clear your browser cache of all data (many cookies only last for a “session,” i.e. the duration of your visit).  Alternatively, can directly refuse cookies through your web browser controls. These controls vary from browser to browser. The following links provide information on how to manage cookies on the most popular browsers:
Please note that disabling cookies may impact your experience and limit access to certain features of our site.

Who we share your data with.

We do not share names or email addresses collected via contact forms with any third parties unless you have provided explicit consent.
Google Analytics collects data on visitor behaviour (e.g., pages viewed) but does not gather personally identifiable information. View Google privacy policy.

How long we retain your data.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, or regulatory obligations. Typically, we retain your data for five years from your last interaction with our site. In cases of complaints or potential legal matters, we may retain data for longer to address or resolve issues.

How your data is protected.

We use Squarespace security to keep the site and data secure. We also use two-factor authentication for the domain and hosting. Your transactions are carried out externally through Stripe’s secure payment systems.

Updates and contact

We may periodically update this Policy to reflect changes in our practices or for legal reasons. The "Last Updated" date indicates when the policy was last revised. If you have any questions about our use of cookies, please email us at susanandjohn@cothirustic.com.