Terms and Conditions

Last updated April 2024

Returns

You may return any item within 30 days of purchase for a full refund, provided the item is in its original condition, unused, and with all original packaging. Any return costs will be covered by the customer. The original purchaser must contact us within 30 days by emailing susanandjohn@cothirustic.com or calling 07557 798382.
If for any reason there is a fault with an item, the original purchaser should contact us as soon as possible within 30 days using the above contact details. At our discretion, we will either refund the purchase price or (with the return cost covered by ourselves) repair the damage and return the goods to you. If the damage is unrepairable, we will offer to remake your order. 
CARE
Wood has natural characteristics such as, shrinkage, swelling, surface splitting and minor movement due to the change in temperature and humidity. This won’t affect the durability or lifespan of your furniture or shelving. Movement within the wood is completely normal & in most situations we feel this adds character to the product. These natural movements are not structural defects.
Any product which is exposed to extreme heat, for example an open fire, or radiator, etc. can cause distortion in the wood.
To maintain the quality and longevity of your Cothi Rustic furniture, we recommend the following care instructions:
  • Dust regularly with a soft, dry cloth.
  • Clean spills immediately with a damp cloth and dry thoroughly.
  • Avoid placing furniture in direct sunlight or near heat sources, as this may cause fading or cracking.
  • Use coasters under drinks and placemats under dishes to prevent marks and stains.
  • Avoid using harsh chemicals or abrasive cleaners, as these may damage the wood and finish.

privacy notice

We take both privacy and personal data security seriously, so please take a moment to read through this Privacy Notice to ensure that you're comfortable.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
This Privacy Notice sets out how we gather, use, and protect any information that you give to us when you use this website. We may update this notice from time to time, so please check this page periodically to ensure that you are comfortable with any changes. In dealing with your personal data, we will comply with relevant legislation in force in England and Wales.

CONTACT FORMS
Information collected via contact forms is used only by us to communicate with you regarding your enquiries. No one else receives this information.

ANALYTICS
We may use Google Analytics to track anonymous usage data. Information is collected through the use of cookies and is used only to analyse site performance, giving us information on page views and site traffic. Google Analytics anonymises IP addresses to ensure that no personally identifiable information is collected.

ABOUT COOKIES
Cookies are used by various plugins on our site in order to give us information about website visitors (analytics), to keep track of cookie consent/denial, to monitor shop information, and used by various social media sites when we embed content from them.
You may opt out of cookies when you visit via the banner at the bottom of the page when loading the website. You can also clear your browser cache of all data (many cookies only last for a “session,” i.e. the duration of your visit).
You can read our full cookie policy here.

WHO WE SHARE YOUR DATA WITH
We do not share names or email addresses sent via contact forms with any other party, unless you have given consent.
Google Analytics only retains info about visitors, pages viewed, etc. but does not collect any info that could identify you personally. You can view Google’s privacy policy here: Google privacy info.

HOW LONG WE RETAIN YOUR DATA
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

This means that we retain your data for 5 years from the last date on which you logged onto our website, unless we believe it is necessary to apply a different retention period. For example, we may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

HOW YOUR DATA IS PROTECTED
We use Squarespace security to keep the site and data secure. We also use two-factor authentication for the domain and hosting. Your transactions are carried out externally through Stripe’s secure payment systems. 

CHANGES TO THIS PRIVACY POLICY
We may update our privacy policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. These changes are effective immediately, after they are posted on this page.

CONTACT US
If you have any questions about our privacy policy, do not hesitate to contact us via by emailing susanandjohn@cothirustic.com or calling +44 7557 798382.